I forgot my username. What should I do?
On the login page, click the "Forgot Your Username?" link. You will be asked to verify your contact information - please ensure that you enter your information exactly as you did the first time you applied. If the details are not an exact match, we will be unable to determine if you are the same candidate and will be unable to send out your username. If a match is successful, you will receive an email with instructions on how to access your username.

I did not receive the email to change my password or username. What should I do?
You may not have received the email to change your password or username for various reasons. Please ensure that:

1) Your email software is not filtering out emails from people outside of a certain contact list. If this is the case, modify your list of contacts to accept this email.

2) Your emails are not being filtered into other folders in place of your inbox. Please check all folders for the email.

3) Your email provider does not block emails with HTML attachments. If your provider does block HTML attachments, you will be unable to receive our emails unless you change your email provider.

The security code I received is invalid. What should I do?
It may be that your security code has expired or has been invalidated by your email software settings. First, open the webpage attached to the message you received and try again by clicking on the link provided. If this fails, request a new security code by going to the application or profile login page, enter your email address or user name and click on "Forgot Password?" You will receive a new security code via email.

I forgot my access code. What should I do?
You can request another password reset from the careers page by using either the "Forgot Password" or "Forgot Username" option.

The system says my account is locked. What should I do?
This usually happens when several unsuccessful attempts are made to login with your username and the wrong password. The account usually unlocks itself after 15 to 30 minutes. Please wait 30 minutes and try again. You may want to use the "Forgot Password" or "Forgot Username" option.

Why can't I create another account under my email address?
The email address is used as a unique identifier; therefore two people may not use the same email address to apply. If there is already someone registered under your email address, or if you have registered before and do not remember your log in information, please use the "Forgot Password" or "Forgot Username" option or use a different email address.

I no longer want to receive email updates on job opportunities. What should I do?
To stop receiving job opportunity emails, log into your candidate profile and update your email preferences under Account Options by changing the option below to "No."

I no longer want to receive email updates on job opportunities. What should I do?
To stop receiving job opportunity emails, log into your candidate profile and update your email preferences under Account Options by changing the option below to "No."

I did not complete my job application, but I still received an acknowledgement. Why?
Your application is acknowledged when you have reached or completed a specific page. You can continue to add information to your application if the job is still posted, but you will not receive another acknowledgement.

I was applying for a position and I got an error message. What should I do?
If you received a system error or an error uploading an attachment, please close the window and try again in a few minutes. If you are having difficulty uploading an attachment, please verify that your browser is supported (see supported browser list above).

I have received a job posting notification, but the link tells me that the job is no longer available. What should I do?
The job may have been filled or the recruiter chose to post the job for only a short period of time. You may want to go back to the Marsh & McLennan Companies Careers page to verify that the position is no longer posted.