I did not receive the email to change my password or username. What should I do?
You may not have received the email to change your password or username for various reasons. Please ensure that:
1) Your email software is not filtering out emails from people outside of a certain contact list. If this is the case, modify your list of contacts to accept this email.
2) Your emails are not being filtered into other folders in place of your inbox. Please check all folders for the email.
3) Your email provider does not block emails with HTML attachments. If your provider does block HTML attachments, you will be unable to receive our emails unless you change your email provider.