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Customers

How do we transform our current monitoring of key customers' financial health into a more robust evaluation of these customers?
Plan: Oliver Wyman helps organizations apply proven techniques in credit risk management for evaluating counterparty risks from both existing and emerging risks. More robust evaluation of customers enables organizations to integrate risk into key decisions, such as risk-based product pricing, new customer evaluation, new segment entry, etc. The firm's proven techniques and frameworks improve earnings and cash flow performance and increase shareholder value.
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What steps should we take to protect employees visiting clients, and clients visiting our business?
Prepare and Respond: Marsh advises businesses on identifying at what point there is a need to implement reductions or restrictions on employee travel and visitor screening protocols.
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How might my supply chain be affected?
Plan: Marsh helps organizations understand the implications of a pandemic by completing a supply chain risk and impact assessment as part of the contingency plan.
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Plan: Using practical analytical tools and techniques, Oliver Wyman helps organizations understand the risk/return tradeoff of alternative strategic and operational decisions. This analysis considers risk through the entire value chain, from sourcing of raw materials through to logistics and delivery channels to the customer.
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Prepare: Oliver Wyman can help businesses develop a supplier communication and contingency plan that allows the business to anticipate and adjust more rapidly to changes in the supply chain. The result is increased customer responsiveness, new sources of innovation, and faster revenue growth, as well as stronger downside protection and cost control.
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Respond: Oliver Wyman's expertise in developing and executing supply chain crisis management plans can help businesses respond to major changes and allow senior management to take a thorough supply-chain view of the potential cash flow and earnings volatility arising from demand changes, operational and financial supplier fragility, internal business interruption and logistics breakdowns.
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